Refund policy
At GadgetNara, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund policy.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original condition: unused, unopened, with all tags and packaging intact
- All original accessories and documentation must be included
- Proof of purchase (order number) is required
Non-Refundable Items
- Software, digital downloads, or licensed products once activated
- Personalized or custom-configured devices
- Opened software, headphones, or earbuds for hygiene reasons
- Gift cards and downloadable software products
Refund Process
- Contact our support team at [email protected] to initiate your return request
- Include your order number and reason for return
- You will receive return instructions and shipping address
- Once we receive and inspect your returned item, we will process your refund
- Refunds will be issued to your original payment method
Processing Time: Please allow 5-10 business days for your refund to be processed after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment provider's policies.
Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or defective products.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label and expedite your replacement or refund.
Need Assistance?
For any questions about our refund policy or to initiate a return, please email us at [email protected]. Our support team typically responds within 24-48 hours during business days.