Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for orders over $100.
Can I modify or cancel my order after placement?
Order modifications or cancellations are possible within 1 hour of placement. Please contact us immediately at [email protected] with your order number.
Is my payment information secure?
Yes, we use SSL encryption and PCI-compliant payment processors to ensure your payment information remains secure.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (3-5 business days, $5.99), express shipping (1-2 business days, $12.99), and free shipping on orders over $50.
Do you ship internationally?
Currently, we ship to the United States, Canada, United Kingdom, and Australia. Additional shipping fees may apply for international orders.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package's delivery status.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.
Do your products come with warranty?
Yes, most products include manufacturer's warranty ranging from 1-2 years. Specific warranty details are provided with each product.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We will provide return instructions within 24 hours.
Product Support
Where can I find product manuals and specifications?
Product manuals and detailed specifications are available on each product page under the "Documentation" section.
What should I do if my product is defective?
Contact us immediately at [email protected] with your order number, product details, and description of the issue. We will guide you through the warranty claim process.
Do you provide technical support for your products?
Yes, our technical support team is available via email at [email protected] to assist with product setup and troubleshooting.
General Information
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Emails sent to [email protected] will be responded to within 24 hours.
Do you offer bulk or corporate pricing?
Yes, we offer special pricing for bulk orders and corporate clients. Please contact us at [email protected] for customized quotes.
How do I stay updated on new products and promotions?
Subscribe to our newsletter on the website footer to receive updates about new arrivals, special offers, and exclusive deals.
Can't find what you're looking for? Contact our support team at [email protected] for further assistance.